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From
President Jill S. Dodd’s Desk
By now you have no doubt noticed our new logo. "ESOC"—the "Every
So Often Club" that represents our roots—has been replaced by a
cool blue globe with "NCPGC" embedded in it.
With a grateful thank you to the founders who started the Every
So Often Club, without whom we would not be here and many of
whom are still very active and prominent in the field and in our
Council, we now officially recognize that we are no longer an
"every so often" kind of organization, nor have we, truthfully,
been that kind of an organization for quite some time. Rather,
we have grown in membership and in programs to the point where
we are one of the biggest and most successful councils in the
country.
I take huge pride in the fabulous organization that NCPGC is,
recognizing that our accomplishments are the result of the work
of hundreds of dedicated volunteers over the years--all of whom
have "day jobs" and families and other obligations, but who are
united in their passion for planned charitable giving.
As I have in pretty much every one of my "President's Reports,"
I urge you to find a way to step up your involvement with NCPGC
if you have not already done so. As good as our programming is,
it can always be better, and we always need dedicated
volunteers. Please visit our website for a list of the Board
members and the committees they chair, and feel free to contact
any one of us if you would like to become more active—whether in
a small way or a larger way. As I have found for myself over the
years, you'll be glad you did!
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2008 Council
Calendar
MONDAY, AUGUST 18
Last day to register for the Planned Giving Basics
Course
MONDAY, SEPTEMBER 8 -
OCTOBER 13
Planned Giving Basics Course
A Six-Part course for Beginners (Refresher Course for
Intermediates)
THURSDAY, SEPTEMBER 18
Luncheon Meeting: "The
Growing Trend of Wealthy Towards Using Non-Charitable Trusts for
Charitable Giving," featuring Al W. King, co-sponsored with the
San Francisco Estate Planning Council
Primer Program: "E Marketing — Using
Websites and E-Newsletter to Promote Your Program," featuring
David Cunningham
THURSDAY, NOVEMBER 13
Luncheon Meeting: TBA
Primer Program: TBA
Please visit the website at
www.NCPGCouncil.org for event details.
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2008 Annual Conference
Report
The 16th annual conference, held May 1, was attended by nearly
400 people this year. The proceedings included a plenary
session, 24 workshops, and a keynote presentation, all
containing pertinent information to those engaged in all levels
of charitable gift planning. Many thanks to the speakers,
conference committee, and other volunteers who helped make this
event so successful.
Mark your calendar for the 2009 conference which will be held on
May 18. If you would like to volunteer please contact Greg
Lassonde, conference chair, at (510) 4a href="#top"> Back to top
Basics Gift Planning Course Starts
September 8
This introductory course in basic and intermediate gift planning
has been popular and offered for about 10 years. The class
continues for six consecutive weeks and each session is three
hours. The cost is only $225 for council members and $275 for
nonmembers. The class is limited to 40 participants and sells
out each year so you will want to register soon. For more
information or to register online by AUGUST 18th go to:
www.NCPGCouncil.org.
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Virtual Seminars at East Bay Community
Foundation
Thanks to generous underwriting from The Mechanics Bank, the
East Bay Community Foundation is pleased to offer the entire
2008 series of Virtual Seminars from the National Committee on
Planned Giving free of charge!
Please mark your calendars now so that you can join us for the
sessions that interest you. A few upcoming seminars include:
September 17, 2008
10:00–11:30 AM
Beyond Basic Bequest Administration (aka Bequests
Gone Bad)
Beth McNally and Beth Ridout
November 19, 2008
10:00–11:30 AM
Realistic Tale of the Tape: Measuring the
Performance of Gift Planning Officers
Joseph O. Bull and Elizabeth Ayers, JD
The seminars will be shown at the East Bay Community Foundation
in downtown Oakland, and everyone is welcomed, although
registration is required to ensure adequate seating. If you
received Sara Dubois’s email about the seminars directly, you
will be notified 2-3 weeks before each session and will have an
opportunity to register then. In the meantime, feel free to
contact Sara for questions @ 510-208-0817 or visit the EBCF
website at
www.eastbaycf.orgg.
East Bay Community Foundation is at:
De Domenico Building
200 Frank H. Ogawa Plaza
Oakland, CA 94612
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New Members
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Dale Anania, The Marine Mammal Center
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Donald Angel, A G Edwards & Sons
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Elizabeth Bacchetti, Asian Art Museum
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Jefferson Bass, RBC Wealth Management
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Barbara M. Beery, Law Office of Barbara M. Beery
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Molly Blackford, Earthjustice
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Jessica L. Blau, Spirit Rock Meditation Center
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Katherine Bonenti, Save the Redwoods League
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John Calaway, Sierra Club
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Patricia Colin, International School of the Peninsula
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Jane Cook, CTFA, Whittier Trust Company
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Tim Daniels, Telegraph Hill Neighborhood Center
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Paul T. Evanson, Concordia College Moorhead Minnesota
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Donna Faure, Telegraph Hill Neighborhood Center
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Carolyn Ogami Fuller, UC Berkeley, Office of Gift Planning
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Carolyn Hahn, Lucile Packard Foundation for Children's
Health
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Martha Henderson, Park Day School
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Denise M. Howell, Foundation for California Community
Colleges
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Sue Howell, Habitat for Humanity East Bay
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Karen Huff, Episcopal Senior Communities Foundation
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Kevin J. Hughes, Kevin Hughes
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Stacy Jackson, UCSF Foundation
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Elizabeth Leep, Chinese American International School
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Julia Ling, Chinese Hospital
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Claire Mash, The Mechanics Bank
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John Mitchell, Longyear Foundation
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Theresa A. Nagle, Folger Levin & Kahn LLP
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Richard Neuman
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Sr. Kathryn Ondreyco, SNJM, Sisters of the Holy Names
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Jessica Partch, The Trust for Public Land
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Janice Gow Pettey, Pacific Graduate School of Psychology
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Trina Planchon, Saint Mary's College of California
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Michelle B. Powers, Law Offices of William K. Holsman
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Jo-Ann Proudian, Pacific Vascular Research Foundation
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Sr. Shari Roeseler, RSM, Mercy Housing California
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Betty Shon, Chinese American International School
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John R. Tregenza, Whittier Trust Company
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Robin Venuti, Monterey Museum of Art
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Jennifer Weber, Global Fund for Women
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Steve Wilcox, Summit Financial Group
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Betsy York, Save the Redwoods League
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Jenny Zhou, HD Vest
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Board Member Profile —
Earl Blauner
Senior Director, Gift Planning and Endowment
Northern California Public Broadcasting - KQED (San
Francisco),
KTEH (San Jose), and KQET (Monterey)
Background::
B.A., Economics UCLA; J.D. UCLA School of Law |
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Please
share with us your background before joining the planned giving
world:
I first worked in corporate counsel positions with two major
corporations, but quickly set my sights on working in the
environmental non-profit world. My volunteer work developed into
seven years coordinating the grass-roots legal program of Sierra
Club and Sierra Club Legal Defense Fund (now EarthJustice).
Then, for many years, I was “Of Counsel” to Sierra Club Legal
Defense Fund, working on various major projects, one of which
was to help build a planned giving program. I learned in 1995
that KQED was looking for someone to establish a new planned
giving program. I saw the incredible gift planning potential
with KQED’s large membership and even larger audience and
applied.
What do you enjoy most about your work??
Without question, it is building relationships, and the
satisfaction that comes from bringing technical expertise and
knowledge of my organization to help people define and implement
their charitable objectives. For many, planning a charitable
legacy is one of the most important and satisfying things they
will do late in their lives, and it is wonderful to be a part of
that.
Share with us your best planned gift story:
I’ll select a very recent gift commitment to make the point that
sometimes all we need to do is provide a very small amount of
critical information, and an already committed and perceptive
donor can move quickly and simply to implement a planned gift. I
introduced myself to a new board member at a small event we
hosted to thank volunteers for their work. She asked me what I
do, and after I explained, she asked how she could help. I
suggested that she could set a good example as a member of the
board by committing to her own planned gift. I asked if she had
retirement plan assets, and when she said the “yes” I expected,
I explained how easy it was to make a beneficiary designation
for whatever amount she thinks appropriate. Her face lit up in a
smile as she said she had never thought of that. She already
fully understood the heavy tax hit involved in leaving
retirement plan assets to an individual. She said “I’ll do it,”
and within a few days she had made the beneficiary designation
on-line, and I welcomed a new member to our Jonathan C. Rice
Legacy Society. She told me in an email exchange that “ it feels
good to be able to give a nice chunk, without having it impact
your day-to-day!”
If you had to change one thing in the planned giving
world, what would that be?
I would very much like to see the full version of the pending
IRA rollover federal legislation to become law. It would
authorize the rollover of IRAs to charitable remainder trusts
and charitable gift annuities, in addition to the outright gifts
permitted in 2006 and 2007. I regularly have to tell
disappointed potential donors who want to rollover their IRAs
into life income gifts that we are waiting for Congress to act.
Donors are ready to move on these gifts as soon as they are
permitted, and large amounts of new gifts will come to
charities.
Your best resource people:
Underlying all, it is the staff of my organization, which
provides the program services that donors support with a planned
gift. I am fortunate to almost always begin the discussion about
a gift with a donor who is already very committed to our
organization, after many years of appreciating the value public
broadcasting has brought to them, their families, and the
community. Professionally, it is my own gift planning staff, a
never-ending source of good work and effective new ideas. For
brainstorming on the really tough gift planning issues, I turn
to the staff of Kaspick & Company, our investment manager and
trust administrator, and the attorneys and other professionals
on our Planned Giving Advisory Council. As charitable gift
planners, we are blessed with people all around us who recognize
our charitable purposes and are willing to help.
Advice to new planned giving professional::
Tend to your marketing, build relationships, and be patient.
Many prospective donors will take notice of your marketing now,
but may not act on it for years, until they are truly ready to
see to their estate planning. Take great satisfaction with the
planned gift commitments that are made quickly, but have
patience and persevere for the majority that take a long time.
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Member Profile — Carolyn Jean Mills Doelling
Director of Philanthropic Services, East Bay Community
Foundation
Education: BA Pyschology, North
Carolina Central University, Durham, North Carolina,
Attended University of Colorado School of Law, Boulder
Colorado, and University of Virginia CLEO,
Charlottesville,Va. MBA Marketing Research, Golden Gate
University, San Francisco. |
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Please
share with us your background before joining the planned giving
world:
Just prior to joining the East Bay Community Foundation (EBCF) I
was a content, bon vivant, a purveyor of arts and cultural
events, a member on several local boards and a volunteer in the
K-12 education arena in Berkeley and Oakland. I was also making
the most of any free time by managing the lives of two very
special teenage kids who have subsequently made good of
themselves by matriculating in two great colleges.
My professional career has all been in corporate America: AT&T,
Bank of America and my own consulting firm, providing strategic
marketing and sales expertise to Fortune 500 financial services
firms. I am a descendant of a line of entrepreneurs in North
Carolina. My grandfather was an independent farmer and rancher
and my Dad was the local barber in a small and terribly poor
town in North Carolina — a very smart guy who taught me, among
other things the value of education and how to critically
evaluate the news media. This is still one of my hobbies today.
I learned all I know about baseball and Walter Cronkite from my
Dad’s barber shop. Anyone who has ever spent more than five
minutes in a Black barber shop will know how special that
experience was..
In 2004, Mike Howe the CEO of EBCF at the time, convinced me
that by joining a community foundation, I might make a
meaningful contribution in influencing the outcome of the lives
of African American males who are being destroyed by a lack of
education , poverty and the ensuing penal system. I am still
working towards that goal both externally and internally.
What do you enjoy most about your work?
The parties! The luncheons, receptions and dinner events are
where you really get to know more about peoples’ lives and can
lever connections between funders, donors, and CBOs. I have
learned so many terrific people over the past four years: Staff
of other organizations, professional advisors, grantees, other
foundations and the most incredibly interesting philanthropists
you could ever imagination. Each is about two degrees of
separation from each other. I love connecting the dots.
Share with us your best planned
gift story::
One January night I was attending the San Francisco Symphony.
There was an emergency call for paramedics. Some gentleman had
passed out in the Orchestra section. It was not until nine
months later that I discovered that the gentleman had a fatal
heart attack and that he was a donor who had made a “silent”
bequest to the East Bay Community Foundation with instructions
to give his estate in the areas of social justice, Jewish
causes, women’s violence issues, arts education and symphonic
music. Our grants staff used their community knowledge to create
a terrific list of organizations that met his criteria.
We held a great luncheon party
(of course) for the thrilled recipients who each received a
“surprise” $40,000 gift in the presence of the donor’s niece,
her husband and their lovely four year old girl and six year old
boy who had already begun to save his piggy bank money to give
to Tsunami victims. The gentleman was a former musician and
conductor for Canadian orchestras, lived a modest life and
desired to make an anonymous gift to perpetuate his passions.
This type of selfless donor is the highlight of my daily
experience.
If you were able to change one
thing in the planned giving world, what would that be?
Let’s redefine the concept of planned giving and get more donors
engaged now by doing more site visits. I would love to see
planned giving experts make themselves more familiar with the
organizations on the ground doing work that is transforming
lives. There is nothing like the light in a donor’s eye when
they meet the recipient of their generosity.
Your best resource people:
By far, my first response to that question is the gracious Jill
Dodd. For a busy person she is incredibly accessible and willing
to take on the most mundane questions, even if you have asked
that same question for the umpteenth time. (Hmmm, do you think
she is charging me for those dumb questions?) I’ll check and get
back to you. Seriously, she is the greatest. After that I would
say the staff at EBCF, many of whom have been with the
organization long enough to collectively have all of the
answers.
Advice to new planned giving
professional: Drink plenty of coffee and bring the No Doz, to
your first few planned giving luncheons or workshops. It’s not
that easy to stay awake. All of the presenters speak a foreign
language CRT CLT UBIT PPA UMIFA UPMIFA and unlike at the opera
there are no overhead subtitles. It takes awhile to catch on,
but stick with it. It will begin to make sense and you will be
astounded at how much you have absorbed when you meet with a
potential donor.
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Practical and Whimsical Marketing Experiences
by Patricia Z. Cowden, Planned
Giving Professional
One of the things that I like
about planned giving is the element of surprise. True, our
Executive Directors and Comptrollers would really like to be
able to predict what is coming in and when; I understand the
importance of this. I do. However, when an unexpected bequest
arrives it is such a thrill that it feels like a birthday
present. Keeping in mind both the practical and the surprise
elements of planned gifts, I find that there are two pieces to
consider when writing about the best marketing piece of my
career. I also need to add that whenever I have produced the
piece that makes me proud, I see someone else’s piece that puts
mine to shame. It’s just the nature of the business.
First the practical: targeted
mailing. It is always a concern that sending too much mail will
alienate people and targeting your audience is one way to avoid
that, as well as making your message most effective. For me,
working at a university gave me the distinct advantage of
knowing the ages of the majority of people in our database. I
strongly favor having a person who is already a planned gift
donor give a testimonial and I think my most effective piece
featured an alumna whose youngest child was a recent graduate –
God bless databases! She spoke about her gratitude to the
University for enabling her to provide well for her children and
assist them with their educations. She also stated that she had
changed her will to show her gratitude now that she no longer
needed to provide for children. I wrote about how gratifying the
time of life is when all your children are independent, and
incredibly liberating, too. I said that this is typically a time
when people will add causes to their wills – causes that they
consider important and that they would like to foster for future
generations. What better way to touch the future than to support
S University through an estate gift!
Sending a letter like this at
the end of each term was designed to put the idea of charitable
planned gifts in front of prospective donors. Continuing contact
with short, catchy pieces was intended to keep S University in
the minds of people who were at a logical time of life for a
revision of their estate plans. We were never at a shortage for
planned gifts at the University and assume that our plan worked.
Now for the element of surprise: In a new planned giving
program, I was trying to find a way to expand the Legacy
Society. I initiated a quarterly lecture series called the
Legacy Society Lecture Series where I would get to know the
Legacy Society members, although everyone was invited. My plan,
aside from meeting the members of the new Legacy Society, was to
afford myself an opportunity to talk about the Legacy Society
whenever publicizing the lectures or reporting on them in
general publications or on the website. Since this was an animal
welfare organization, I arranged for the second lecture to be
given by an attorney on ways to write a will that would provide
for your pets should you predecease them. To my surprise, no one
from the Legacy Society came to that lecture. Instead, it was
attended by many people who were about to write their wills for
the first time. It was by far the most effective planned gift
marketing that I did in that particular organization, although
that was not at all what I was expecting..
Much of the vitality of a planned giving program depends on
marketing and I have had success — and fun — using new methods
as well as the tried and true.
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Marketing Your Endowment:
Your Starting Perspective Matters Most
by Kevin Johnson, CSPG, CFRE, Retriever Development Counsel, LLC
When you ask for a gift to your endowment fund, are you asking
for a gift to build up your bank account or are you enabling a
donor to make a gift that will help carry on her vision for many
years to come? Your ability to discern between the two
perspectives and apply those distinctions in marketing planning
will ultimately determine your success in building your
endowment..
Let’s take a look at those perspectives from that of a nonprofit
“insider” and from that of a prospective donor.
What a nonprofit executive or insider might think or say
(all are actual statements from executive directors or board
members):
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“We offer an endowment; it’s our savings account for the
future.”
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“We have smart board members who manage it. Overall, we
manage our funds well; just take a look at our audit.”
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“More people should use this because it means that we will
have to do less fundraising if we have endowment income.”
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“We’re going to target older donors because it seems like
they would be the mostly likely to give to this fund.
They’ve been with us a long time and really SHOULD give to
this fund.”
What a prospective donor might think or say
(all of these are actual statements from donors):
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“An endowment fund is a tool; one of many different
philanthropic products in the charitable marketplace. Like
any investment (product), I want to choose the right one.”
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“I get lots of mailings about endowment from my college. I
can see how it works. I was really impressed that the
university got 23.4% return on its endowment last year
(actual number of a large university endowment fund for
2007). They all seem to do well – but if you don’t have to
pay taxes on the gains and trades it’s still impressive,
though less so.”
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“Do all these nonprofits actually need endowments? It used
to be that only big universities or medical research
facilities did that sort of thing?”
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“Why an endowment? So they don’t have to fundraise? That’s
not a good reason – I want them to be responsive to donors
and the public and the only way to do that is make sure they
must fundraise every year.”
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“All these groups I give to each year, well, their work is
focused on immediate needs – after all, those appeals tell
me how urgent and dire things are right now. How does an
endowment fit into that?”
What do you notice about the two possible perspectives? Where
does your organization fit in? How do you talk about your
endowment currently? Which perspective most informs or
influences your marketing approach?
How You Will You Be Competitive?
If you market the tool (endowment) like a product — a
common nonprofit approach, you invite consumer-oriented
comparisons about performance, fund management, and other
legitimate due diligence questions. While relevant comparisons,
if you are a normal nonprofit you will lose out when donors
“shop” and compare you with the biggest, publicized endowment
funds.
So what can you do to be competitive? Consider looking at your
marketing efforts through the lenses of the feelings and needs
of the donor, not your internal fundraising targets or plans.
Start Simply
The most effective marketing copy and tactics my clients
have executed grew out of conversations with their own donors.
They took the time to ask them about what was important to them
about the work of the organization, about how they viewed the
future of the organization, and what difference it made in the
community.
So start by talking with your donors. (Hint: If you assume you
already know what they will say, this is an indicator that you
don’t know and should make this an immediate priority.) Your
prospective endowment donors may just write the copy for you for
your next ad, article or mail invitation.
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MY FAVORITE DONOR
STORY
What Happens in Vegas Stays in Vegas!
by Tom Horton, Planned Giving Director, Guide Dogs for the Blind
That same day I overnighted a proposal; several million dollar
Flip Trust, 6.5%, payout. The proposal was my best effort. I
also included a calendar with some of the cutest pups I am sure
she had ever seen.
On the plane I was rehearsing how I would start the discussion
and how I would explain the specific questions she had asked me
in our phone call.
I arrived in Vegas one and a half hours early for the meeting
scheduled at her house. I did a drive by, saw her car in the
driveway and a dog in the side yard. It was a modest house in a
modest neighborhood. To kill some time I found the nearest
Starbucks and ordered my third coffee of the morning. I was
feeling great — about to close a major CRT for GDB and then
thinking perhaps of celebrating with a nice lunch at one of the
hotels. Planned Giving was a great occupation!
When the appointed time arrived I pulled into her driveway in my
midsize Hertz rental (I never like to rent a full size because
it sends the wrong message to donors). This time when I pulled
up, I noticed the dog had gone inside but the car was still
there in the drive way. As I approached the front door I could
hear a TV on and a woman telling the dog to sit down in a low
hush. I rang the doorbell again, then waited for what seemed
like an eternity. No one came to the door, no barking dog,
nothing. I rang again — same thing — the TV was still on but no
one was coming to the door. Finally I gave the door a hard wrap
with my knuckles. No one stirred. I went back to the rental car
and called my voicemail to see if she had called off the meeting
— nothing there. I then rechecked the address and time of the
meeting with a person back in the office — both were correct. I
gave one more rap on the door — no answer - At that time I
decided to go back to Starbuck's for 20 minutes and call her. No
one answered. When I finally returned to her house about 30
minutes later, the car was gone and I could not hear the TV. The
dog was nowhere in sight.
I tried calling some other donors in Vegas but could not get
hold of any. I then tried to get on an earlier flight back to
Oakland. No such luck. l had to kill five and a half hours
before my flight took off. It was obvious that the woman did not
want to meet with me. Something had happened to change her mind.
It's possible she got cold feet thinking about meeting with a
fundraiser. Perhaps she had called another charity to help her
or her advisor talked her out of it. Maybe it was that comment I
made about the Yankees – how I passionately disliked the team.
She was obviously a baseball fan but was she a transplanted New
Yorker?
I decided to do what my grandmother had always advised in such
situations; make lemonade out of lemons. Very profound statement
really. The next five hours I toured all over Vegas - went to
Hoover Dam (and the museum) drove out to Red Rock Canyon
National Conversation Area (above the city) and then capped it
off with a great steak dinner at a restaurant at the Monte Carlo
Casino. When I looked at my watch the day was gone — it was time
to head to the airport. For safe measure I gave her one more
call — no answer.
The flight back to Oakland was relaxing. I bought a new
book at Hoover Dam which I was poring over with my glass of oak
flavored Glen Ellen Chardonnay. Life did not get any better! BTW
Hoover Dam is the world’s largest concrete structure!
I never heard from the donor again. I called her twice in the
following weeks but never connected with her. I did not bring
back any CRT commitment, but looking back on the day, it was one
of my most enjoyable PG road trips ever!
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